Online purchases
Exchange & Return Policy
At Home of Labs, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to help.
Eligibility Criteria
Items must be unused, unwashed, and in their original packaging.
Returns or exchanges must be requested within 7 days of delivery.
For hygiene reasons, opened or used towels and bath products cannot be returned unless they are damaged or incorrect.
Exchange Policy
You may exchange your product for a different size, color, or design (if available).
Exchange requests must be made within 7 days of receiving the order.
Exchange shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
Return Policy
If you’re not satisfied with your purchase, you can return it within 7 days of delivery.
A refund will be processed once the item is received and inspected.
Return shipping costs are the customer’s responsibility unless the return is due to a mistake on our end.
Non Returnable Items
Items that are used, washed, or not in original condition.
Custom or promotional items.
Items returned after 7 days of delivery.
How to Request a Return or Exchange
Email us at support@homeoflabs.com with your order number and reason for return or exchange.
We’ll guide you through the return or exchange process.
Once approved, send the product back to our return address.
Note:
We reserve the right to refuse returns that do not meet the above conditions.
Thank you for choosing Home of Labs – we appreciate your trust!